![]() How to Fix TeamViewer Protocol Negotiation Failed Solution 5: Flush DNS your TCP/IP and Reset Winsock.Solution 4: Disable IPv6 on Both Computer.How to Solve TeamViewer Connection Failed No Route Solution 4: Disable Fast User Switching.Solution 3: Restart the TeamViewer Service.Other considerations to bear in mind, do not allow your computer to sleep or timeout, and if you have no other options but to use RDP, do not minimize or allow the RDP session to lose focus while someone is connecting to your session. If you do, any time you minimize the RDP window, or it loses focus, users connecting to your computer will see the error message. If you don’t want to install TeamViewer as a service, make sure that you don’t launch TeamViewer from a RDP session.Make sure you have a secure password set in the “Security” tab. In the “General” tab, make sure “Start TeamViewer with Windows” is selected. You can easily set up TeamViewer as a service without having to reinstall it.There are two possible solutions to this. The reason for this is that TeamViewer has not been installed as a service. “The screen cannot be captured at the moment” error will be experienced by the user that is trying to connect to the TeamViewer session. TeamViewer issue “The screen cannot be captured at the moment” Solution 4: Flush DNS your TCP/IP and Reset Winsock. ![]()
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